Booking Policy
At Magpie Tours, we strive to make the booking process as seamless and straightforward as possible, ensuring that our customers are well-informed and confident in their travel arrangements. Please review our booking policy, which aligns with our refund policy to provide a clear understanding of our terms and conditions.
1. Booking Confirmation:
- A booking is confirmed once the required deposit has been received.
- A booking is confirmed once the required deposit has been received.
2. Deposit and Payment:
- A deposit of 20% of the total tour cost is required at the time of booking to secure your reservation.
- The remaining balance must be paid in full by 14 days before the scheduled departure date.
- Failure to pay the balance by the due date may result in the cancellation of your booking without a refund of the deposit.
3. Payment Methods:
- We accept bank transfers.
- All payments must be made in USD.
4. Customer Cancellations:
- If you need to cancel your booking, please refer to our refund policy for detailed information on eligible refunds and cancellation fees.
- Cancellations must be submitted in writing via email or through our provided communication channels.
5. Changes and Modifications:
- Requests for changes or modifications to your booking (such as travel dates, accommodations, or activities) must be made in writing..
- We will do our best to accommodate your requests, but changes may be subject to availability and additional fees.
6. Magpie Tours Cancellations:
- In the event that we must cancel a tour due to unforeseen circumstances, you will be offered a choice between rescheduling your tour or receiving a full refund, as outlined in our refund policy.
7. Health and Safety Requirements:
- Customers are required to inform us of any medical conditions, dietary restrictions, or other special needs at the time of booking.
- We reserve the right to request a medical certificate if deemed necessary for participation in certain activities.
8. Travel Insurance:
- We strongly recommend that all customers purchase comprehensive travel insurance to cover potential risks such as trip cancellations, medical emergencies, accidents and lost or delayed baggage.
9. Acceptance of Terms:
- By making a booking Magpie Tours, you acknowledge that you have read, understood, and agree to abide by our booking and refund policies.